Below you can find a list of the most common questions our customers ask before and after the purchase.
When an order is still in Ordered or Processing status (usually within the first 24 hours or less):
We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
Final sale and non-returnable categories
To initiate a return, please
*Subject to Change. We may at any time in its sole discretion change the rules set forth above.
Shopify owners- when your customer reaches out to you for a return, please follow the above steps.
If there was a refund processed, it will be back to your original form of payment and you will need to issue the refund to your customer on Shopify side.
If for some reason, the order is still showing "Fulfillment in progress", you can manually mark it as fulfilled and then you will be able to refund.
To help expedite the processing of returns, please follow these instructions:
Returns Department
4. Please note, that the return may be subject to a 20% restocking fee or declined if the above criteria are not met.
Once a return is processed, We will reach out via email to confirm.
An order can usually be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.
If you do not see the "Cancel Order" button, your order is already being processed. Please note the warehouse works as quickly as possible to get you your items, so the grace period is brief.
We recommend you align your cancellation policy with ours and advise your customer to initiate a return for any unwanted items once they receive their package within 7 business days.
Please find the Return Policy here.
We are currently shipping to:
Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time.
*Some US products may have a 4-7 business day shipping time. If you have other US products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days, even with expedited or overnight shipping. We suggest placing separate orders if you need the 2-5 business days products expedited or overnighted.
**Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.
***You will be able to choose the method of shipping when purchasing samples in the app during checkout.
*The estimated shipping time will show for each shipping method, please take into consideration for both US and overseas products.
Shipping Method will be shown in each order detail page below order number
Starting at $19 per wholesale order, shipping costs will be based on order size and weight. As your order volume increases, the cost per unit shipping will be cheaper.
Total shipping cost will be shown at checkout before payment confirmation:
We are a cross-border company with warehouses in both the U.S. and overseas.
On the individual product detail page, you will see the estimated shipping time and origin for each product.
You can also use the "Ships From" filter in each product category page to select specific warehouses.
Standard dropshipping times:
US products: 2 - 5 business days*
Overseas products: 5 -10 business days*
Openpack wholesale shipping times:
5 -10 business days*
Wholesale preorder shipping times:
5 -10 business days*
Orders that contain 15 or more overseas products (all have to be the same shipping timeframe) will be shipped directly to you or your customer, which can cut down shipping time by 2 - 3 business days.